Cancellation & Refund Policy
YA Social Sync is a 12-month service paid annually in advance. After activation, the current annual term is generally non-refundable.
What cancellation means
Cancellation means stopping the next annual automatic renewal. The current prepaid service term continues until its scheduled end date, and the service remains available during that period while the account remains otherwise in good standing.
Refunds
After activation, we do not provide prorated or monthly refunds for the current 12-month fee because of early cancellation, reduced use, unused months or changes in the customer’s store operations. Exceptions apply where a refund is required by law, a verified billing error such as a duplicate charge occurs, or Y&A expressly approves an exception.
Cancelling before renewal
If you do not want the next annual charge, disable auto-renewal before the current term renews. The already-paid term continues through its end date.
Failed renewal payment
If an annual renewal payment fails, we may provide notices and a grace period and suspend synchronization if payment remains outstanding. This process is separate from a voluntary cancellation of an already-paid term.
Contact
If you believe a billing error occurred, please contact Y&A when possible before initiating a card dispute and provide the relevant order/subscription details so we can investigate.
contact@yanda.ooo